Notifications

Action > Notification

Email Notification

Unlike Send Email, email notification only supports text message. I.e. no images or buttons.

WhatsApp Notification

Prerequisites

• Connected to WhatsApp Cloud

• Verified payment method linked to your WhatsApp Business Number

Check payment method

1. Bots > WhatsApp Cloud

2. Check payment method (you will be redirected to Meta Business Manager)

Flow setup

1. Action > WhatsApp Notification/WhatsApp Template Notification

Differences

WhatsApp Notification - Typically used as part of a larger flow build where a conversation happens within a 24-hour window.

WhatsApp Template Notification - When sending notifications outside the 24-hour window.

What is a 24-hour window? (as defined by Meta)

• You may only initiate conversations using an approved Message Template (as defined in our documentation). Any Message Template must comply with our terms and these policies, and only be used for its designated purpose. We have the right to review, approve, pause and reject any Message Template at any time.

• You may reply to a user message without use of a Message Template as long as it's within 24 hours of the last user message. Conversations initiated by users open once the first business reply message is delivered. Outside the 24-hour customer service window, you may only send messages via approved Message Templates.

• Standard pricing applies for all conversation categories.

For more information, visit WhatsApp Business Policy.

WhatsApp Template Notification

Learn how to create a WhatsApp template message here